Terms Of Service & Privacy Policy

This Privacy Policy describes how Desired Dream (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from desireddream.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to any information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details, including your name, address, phone number, and email.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, security questions, and other details used for account security purposes.

  • Customer support information, including any details you include in communications with us, such as when sending a message through the Services.

Certain features of the Services may require you to provide specific information. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels, and similar technologies. Usage Data may include details about how you access and use our Site and your account, including device and browser information, network connection details, IP address, and interaction data.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Companies supporting our Site and Services, such as Shopify.

  • Payment processors, who collect payment details (e.g., bank account, credit/debit card information, billing address) to process transactions.

  • Online tracking services, such as analytics providers and advertising partners.

Any third-party information we obtain will be treated according to this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To process payments, fulfill orders, arrange shipping, handle returns, manage your account, and ensure seamless service distribution.

  • Marketing and Advertising: To send promotional materials and display ads, in compliance with UK and EEA data protection laws.

  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent or malicious activities.

  • Customer Support and Service Improvement: To respond to inquiries, enhance user experience, and improve our Services.

Cookies

We use cookies on our Site to enhance your experience. For specific details on Shopify-related cookies, please refer to Shopify's Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information to third parties under the following circumstances:

  • Service providers (e.g., IT management, payment processing, customer support, fulfilment, and shipping partners).

  • Business and marketing partners to provide advertisements and promotions.

  • Legal compliance when required by law or for fraud prevention purposes.

Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has provided personal information, please contact us to request its removal.

Security and Retention of Your Information

We take appropriate security measures to protect your information. However, no method of transmission or storage is 100% secure. We retain personal information as long as necessary to fulfil our obligations, including legal and business requirements.

Your Rights

If you are in the UK or EEA, you have certain rights regarding your personal information, including:

  • Right to Access/Know – Request details of personal information we hold about you.

  • Right to Delete – Request the deletion of your personal data.

  • Right to Correct – Request corrections to inaccurate data.

  • Right to Object to Processing – Restrict or object to certain uses of your data.

  • Right to Withdraw Consent – Withdraw any consent previously given for data processing.

To exercise your rights, contact us at admin@desireddream.com. We may require identity verification before processing requests.

Complaints

If you have concerns about how we process your personal information, please contact us. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or another relevant data protection authority.

International Data Transfers

We may transfer, store, and process your data outside the UK and EEA. If we do, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the UK and EU authorities.

Contact Us

For questions about our Privacy Policy, or to exercise your data rights, please contact us at:

Email: admin@desireddream.com